FAQs
When should home care be considered?
Home care services should be considered following a recent surgery or illness. Additionally, home care can be considered for anybody who has long-term physical, cognitive, or emotional care needs, and does not require skilled care on an ongoing basis. Our professional care managers can help you determine how much help will be needed with things like shopping, errands, driving, housekeeping, cooking, bathing, dressing, mobility, and medication reminders.
How do I arrange for home care services?
Start with a phone call to the Lifespan Hawaii office or use our contact us on our website. A Lifespan Hawaii administrator will connect with you discuss the details about what kind of care is needed.
How soon can you start service?
Lifespan Hawaii collects a $380 intake fee to secure the start of care. This assures both the client and/or family are serious about moving forward and initiates our onboarding process. From there, an in-home assessment is scheduled to determine the level of care needed. Caregivers are assigned based on skill set, needs, and location. We provide care 24 hours a day, 7 days a week.
Are your employees bonded and insured?
All Lifespan Hawaii employees have passed an in-depth screening process including fingerprint clearance by the Department of Justice and the FBI as required by the Office of Health Care Assurance under the Hawaii State Department of Health. All employees are also covered by Lifespan Hawaii’s general liability and worker’s compensation policies.
Why should I go through an agency as opposed to privately hiring someone?
If you hire someone privately you become the employer. With that, comes payroll taxes, liability risks, staffing responsibilities, and supervision. Lifespan Hawaii takes care of it all. We assess, train, insure and bond all our employees, and assign administrators to coordinate consistent and appropriate staffing. Lifespan Hawaii is in full compliance with the 2018 Chapter 11-700, Hawaii Administrative Rules entitled “Home Care Agencies.” Our professional staff supervises our caregivers to ensure optimum care.
What are my payment options?
We will send you an invoice, charge your credit card (in addition to a 4% processing fee), debit directly from your checking account, or, if you have long-term care insurance that covers home care services, we can provide you with the paperwork needed for you to be reimbursed for the services authorized by your insurance provider. As mandated by the state of Hawaii, we also charge a General Excise (GE) tax of 4.7120%.
Will Medicare cover this care?
Medicare does not reimburse for the type of ongoing, personal care in which we specialize. Many of our clients require more care than Medicare will cover or have needs not covered by the Medicare program.
What are your rates?
Please contact us for current rates. We strive to keep our rates competitive with other agencies.
What is the minimum number of hours required per shift?
Lifespan Hawaii has a 5-hour shift minimum and a weekly minimum of 25 hours. Even though we have a 5-hour minimum, at times we can provide less if we have available aides.
Do you only take care of seniors?
No, we provide services for adults with varying care needs, including adults with mental illness, developmental disabilities, and brain injury.
What if I need help after office hours?
We can be contacted 24 hours a day, 7 days a week. Lifespan Hawaii has a scheduling employee and a supervisor on call when the office is closed to help you with schedule changes or questions that may arise after hours.
Can Lifespan provide services in retirement communities, assisted living facilities or nursing homes?
Yes, Lifespan Hawaii can provide services regardless of where your home is. Some licensed care settings may have limitations on the specific activities performed by personnel of home care agencies. We cooperate with their policies.